Return & Refund Policy

🛒 Return & Refund Policy 

At Rooted World Store, we prioritize your satisfaction and aim to provide a seamless shopping experience. Please review our return and refund policy below:

✅ Eligibility for Returns & Refunds

  • Hair Oil Products: Returns are accepted Within 15days from the delivery date, provided the product is unused, unopened, and in its original packaging. Due to hygiene and safety standards, once opened or used, hair oil products are non-returnable.

  • Weight Loss Capsules: Returns are accepted within 15 days from the delivery date, provided the product is unopened, sealed, and in its original packaging. Opened or used weight loss capsules are non-returnable for safety and hygiene reasons.

📦 How to Initiate a Return

  1. Contact Us: Reach out to our customer support team at https://www.rootedworld.pk/  with your order number, product details, and reason for return.

  2. Return Authorization: Upon approval, you will receive a Return Authorization (RA) number along with detailed instructions for returning the item.

  3. Return Shipping: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the product.

💸 Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7–10 business days.

🚫 Non-Returnable Items

  • Opened or Used Products: Due to hygiene and safety standards, opened or used products are non-returnable.

  • Gift Cards: Gift cards are non-returnable and non-refundable.

  • Sale or Promotional Items: Items purchased during sales or promotions are non-returnable unless defective.

⚠️ Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at https://www.rootedworld.pk/ with:

  • Order number

  • Photos of the damaged or defective item

We will arrange for a replacement or refund as appropriate.

We strive to respond to all inquiries within 24 hours during business days.

For any further questions or assistance, please don't hesitate to contact our customer support team. We're here to ensure your experience with RootedHair Store is exceptional.